Frequently Asked Questions
You Asked, We Answered!
Do we have a minimum order requirement?
No. We accept orders of all sizes; no minimum amount is required
Where do I enter a coupon code?
Enter your code into the coupon field during the checkout process and select "Apply Coupon."
How can I check the status of my orders?
If you have your Order Number, you can search for this in "My Account" under "Order Status." To view, all of your previous orders, select "My Account" and click "My Orders."
Can I place a back order online?
No. Although Courtnei's Essentials does allow for back-orders, we currently are not allowing them to be placed over the internet. Please contact us if you wish to place back-orders.
Can I cancel or change my order?
Sometimes! Contact Us to request a cancellation or change and we will do our best to try and catch the order before our fulfillment team gets to work.
Is inventory held for me as soon as I place an order in my cart?
No. Inventory is not allocated to your order until your order is submitted. At order submission, we will re-check the inventory to confirm that the quantities you requested are still available. If the inventory changed and the quantity you originally requested no longer be available, you will be asked to re-enter a new quantity or to select a substitute item.
How do I see real-time inventory ?
The inventory on our web ordering system is always up-to-date and accurate with our real-time inventory.